GIFT MESSAGING AND WRAPPING
GIFT CARDS
- Does DC Shop offer eGift Cards?
- What does the recipient receive when I send an E-Gift Card?
- When is the Gift Card sent to the recipient?
- What can I do to ensure that the Gift Card is delivered to the recipient?
- I just received an EGift Card. How do I use it?
- What should I do if I have not received the e-mail that had Gift Card details?
COUPON CODES AND DISCOUNTS
- How can I apply a coupon or discount code to my order?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Why didn’t my discount code apply to my whole order?
- Can I use multiple discount codes in my order?
- I signed up for the newsletter but never received my 10% off coupon
- Do you offer discounts for veterans or active military?
PAYMENT INFORMATION
RETURNS AND EXCHANGES
- Can I return my order?
- Can I exchange items in my order?
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- Why can’t I return a personalized item?
- Can I return an item I bought where the proceeds go towards a charitable cause?
CANCELLATIONS AND CHANGES
- I just placed my order, can I cancel it?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- I need to add an extra item to my order. Can you update this for me?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
SHIPPING, TRACKING AND DELIVERY
- What is your general shipping policy?
- Where do you ship from?
- Do you ship internationally?
- Will I have to pay international taxes & duties?
- Can you ship to a U.S. Military address (APO/FPO)?
- Can you ship to a PO BOX?
ORDERING INFORMATION
- What is the ordering process for your store?
- How can I place my order?
- Why are there different time frames for processing and shipping?
- I want to purchase an item that is out of stock. Can this be done?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
- I ordered a 100% cotton shirt, but received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
PERSONALIZATION POLICY
GENERAL QUESTIONS
- What does Pre Order mean?
- What is a business day?
- How can I reach out to Customer Service regarding my DC Shop order?
- How long does it take for customer service to respond to my ticket?
- How can I unsubscribe from your marketing emails?
- What is your privacy policy?